Athletics Direct

If we arrange the collection ourselves any refund will be less the return carriage costs/admin charge incurred by us which will be 25% of the invoice value subject to a £30.00 minimum charge.

For Consumers, we guarantee your satisfaction and all standard products come with a 14-day no-quibble guarantee covered under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013. This does not apply to bespoke products, manufactured at Your request or to Your specifications. If you wish to exercise this option, you should contact Us by e-mail within 14 days of receipt. Returns should be made in the original packaging, showing no signs of Use and in the same condition, you received it/them. Depending on the product, we will either ask you to return the item to us or we will arrange the collection ourselves. We will endeavour to make refunds within 14 days once the items are received. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the Goods need to be reduced in price for resale. If the Goods are found to be returned damaged or have been used and not fit for resale then no refunds will be made. This guarantee only applies to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auction.

If a problem occurs, you need to first make a claim by e-mail. After discussion, we will either arrange to collect or ask for images or view the product on-site at the customer’s premises. Following the inspection, we will make you aware of our findings and if the products prove to have a manufacturing or material defect, we will either repair or replace them free of charge.

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Our instructions (whether oral or in writing), misuse or alteration or repair of the Goods without Our written approval; We shall be under no liability under the above warranty (or any other warranty, condition, or guarantee) if the total price for the Goods has not been paid by the due date for payment.

We offer a wide range of products that are either stocked, made to order, or supplied by 3rd party suppliers which means lead times can vary from product to product. For Stocked items, the general lead time is approx. 7 days. For items from 3rd party suppliers, the leadtime can be up to 12 weeks or longer. If your order is required by a specific date or you would like more information on specific lead times or delivery dates, please contact the office and we will be happy to help.